Tag Archives: word

Instagram won’t be the same again after reading this blog

13 Jul

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They say a picture is worth a thousand words. Then, what’s the value of an Instagram? I guess it depends on what filter you choose.

One thing’s for sure – brands are boosting their presence on the photo-sharing site and I don’t just mean using hashtags. Clever companies are now using it to build entire campaigns.

Ikea
To launch its new PS 2014 collection, Ikea used Instagram to create a mini website by creating a profile for each piece of furniture in the range, and linking them together using the tagging functions.

This allowed users to scroll through the different items on the site, just like flicking through a catalogue, because every page was linked. It also encouraged people to add to the website by snapping their own pieces and tagging them – to show they were associated with the brand.

Sky Rainforest Rescue
A partnership between Sky and the World Wildlife Fund, the charity has launched an Instagram account and uploaded a blend of 60 images and videos – each tile representing part of a design created by an artist – giving users a unique interactive tour of the Amazon.

From unique illustrations to exclusive blogger content, every time a user follows the account and clicks on one of the tiles, they’re automatically entered into a competition to win a pair of sustainable VEJA trainers, designed by ‘eco-warrior’ model Lily Cole.

It’s pretty obvious that these innovative campaigns are changing the way we use social media. So, what can we do to give our own profiles a makeover?

1) What’s your strategy?
I don’t mean to offend anyone with my patronising nugget of advice, but if you don’t know what you want to gain from Instagram, you won’t achieve anything.

– Want more followers?
– Want to network?
– Want user-generated content?

Create a tick list and prioritise in terms of importance. Then, look at what content you have and create a plan to either drip feed it over the coming weeks, building momentum, or sync it onto the page in full as part of a bigger campaign.

Right, lecture over. Back to the quick wins.

2) Chill out
Don’t go for the tough sell. Instagram is the perfect platform for brands to show off their talent and personalities.

If you wouldn’t read your own updates, chances are no one else will.

Worried that no one will really ‘get’ what you do? Then stream Instagram on your website. Problem solved.

3) Press record
In reference to my opening line, surely videos are worth a million words.

Quality is important, but don’t make a meal out of creating a video. As long as the content is clear and engaging, with a relevant call-to-action, it’ll work.

Then PR your post by shouting about it on your other social media channels.

Not enough? If you’re a bit more creative, you could always explore capitalising on the filter craze by creating your own branded option and pitching it into Instagram. That should get you noticed pretty quickly.

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SOS! Charity campaign lacks social media edge

23 Feb

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I have two words for you: guest blog.

Hop over to Don Ferguson’s blog – Omnirambles – and read my latest PR and social media offering here.

It suggests three ways that SOS Children’s Villages could improve its video campaign, which has secured more than 10.3m views in four days.

Enjoy!

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Earned media gone bad

9 Jan

After reading an interesting blog this week by Deborah Bates from Red Rocket Media on The Wall about earned media I was grateful for the clear definition as to what it is. I was even more grateful that it fits in tightly to my job description. Earned media is just a new buzz word for PR – third party endorsements. For a moment I thought my client knew more about the industry than I did!

But, what this explanation of earned media doesn’t do is identify that it can go wrong (and often does) for brands – through negative comments.

No one has time to read the full list of online brand blunders to date, but I’ve had to blog about the stupidity of Odeon, American Apparel and Helen Flanagan just in the last few months. So how are we meant to prevent earned media gone bad?

1) Respond to all enquiries
This will help stop challenges before they get off the ground. Even if you can’t help, try and signpost the user to the right direction. You can’t fault someone for being polite can you?

2) Don’t delay
If you take too long to respond to an enquiry and it blows up into a social media storm, people will be pull you up on the time it takes you to respond. Too long and you’re perceived as not caring / understanding that there’s a problem.

At the beginning of campaigns, why not troubleshoot some potential issues with mock responses and solutions and file away just in case you need them?

3) See it from their POV
A customer has just had a negative experience. Have some empathy – we’ve all been there. Acknowledge the issue by giving them a shoulder to cry on, offer a solution and ask others to come forward that might be feeling the same. Brands often sort out issues one-on-one but they could earn brownie points by helping a few others at the same time.

4) Be consistent
A colleague at William Murray raised a brilliant point today: a key message posted online today might not be relevant or in line with your strategy tomorrow. Make sure you don’t stray too far from your company’s core values to demonstrate consistency to fans and followers. Any curve balls will be thrown back, hard.

5) Be honest
If you’re being measured against earned media be honest with your client. Great – you’ve secured 10 examples of positive comments. But, if you don’t flag the 100 neutral-negative ones, then the client will be saying something to you and it won’t be pretty.

It doesn’t mean a bad job has been done – it just reiterates that nobody has a grip on cyber space. Put the figures in perspective.

What are your views on earned media? How is it working for you and your clients?

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