Tag Archives: trap

A perfect World Cup tweet gone wrong

18 Jun

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I’ve decided that when Taylor Swift first sang the words ‘I knew you were trouble when you walked in’ she was talking about one of two things: 1D’s Harry Styles or the perils of social media.

Social media is a bear trap for brands and the latest honey to lure them in is the World Cup. Put simply, if a tweet misses the net the person behind the shot will end up paying the price.

Playing the hand you’re Delta
On Monday night Delta Airlines decided to keep its 690,000+ followers updated on the final score of the USA (2) vs Ghana (1) match with this tweet.

20140618-103129.jpgAn ignorant stereotype
On the outside this looks like a great tweet. It’s factual, engaging and makes the most of iconic photography.

Look a little closer and you’ll see that it was all going so well until the company decided that the photo that best defined Ghana was a giraffe.

Moments later, experts quickly pointed out that giraffes don’t live in Ghana (If you didn’t already know this go straight to jail. Do not pass go and do not collect Β£200.)

In fact, with a bit of digging the experts discovered that this stock image had Kenya written all over it. (Well, you know what I mean.) So, there’s no reason, or excuse, for the Delta team to have got this one wrong.

Not only does it make the brand look a little unworldly – believe me for a travel company that’s not the adjective you want to be associated with – but also a little uncaring.

Cue the apology
To right its wrong, Delta did the only thing it could do in this situation: issue a public apology.

But, I can only imagine that its community manager was trembling with fear because it added an unnecessary step to its sorry note. It made a typo by referring to its ‘precious’ tweet (opposed to previous).

20140618-114716.jpgI’ve previously said that if a link between a brand and an event isn’t obvious then they shouldn’t be wading into the conversation at all.

Global events, like the World Cup, are not only notoriously difficult to generate cut-through, but when brands do get noticed it’s often because a mistake’s been made.

Destroying the evidence
Not that you’d ever know Delta had been issued a yellow card. The offending image has disappeared from the timeline and the airline has spent the last day ‘doing a Sainsbury’s‘ by directly apologising to its critics.

Perhaps I’m not giving Delta enough credit. It may have been completely in control of this risky stunt. But, it’s not one that I’d ever recommend.

Adverts don’t make nations fat, people do

20 Nov

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There was an interesting article from the Independent on Sunday yesterday on celebrities advertising junk foods.

Health campaigners plan to make a fresh attack on food and drink companies in an attempt to ban them from using celebrities to advertise their products. The finger isn’t just being wagged at celebrity ambassador veterans David Beckham and Gary Lineker, London 2012 Olympians are also under scrutiny for backing salty Subway rolls.

Journalist Paul Gallagher reports that the food and drink industry should be condemned for acting irresponsibly for fooling customers into thinking they can look like celebrities by eating the product they’re endorsing. RIDICULOUS. As clever as PR and marketing is, people are born with an innate detector that helps them to recognise ‘spin’ when they hear or read it. Who would fall into this ludicrous trap? Wait. I really don’t want to know.

Whilst I wholeheartedly agree that food and drink companies must act responsibly, they can’t think for people. Campaigners are hardly giving the Government’s Responsibility Deal for Public Health a chance. This voluntary scheme, which has new pledges thrown at it almost weekly, has attracted hundreds of businesses who want to make it easier for their customers to eat healthier, including Unilever Food Solutions.

If celebrities can grow food and drink sales by association, I say ‘well done’. I don’t call it demon marketing. Adverts don’t create fat nations, people do. And recession, according to rival paper The Guardian today.

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