Tag Archives: Sainsbury

Secret Cinema drove at 88mph… and stalled

24 Jul

Thousands of angry Back to the Future fans took to social media to express their frustration at the late cancellation of Secret Cinema‘s launch event this evening – and who can blame them?

It’s a serious PR fail which was always going to end badly. Yes, the organisers have said sorry and used social media to disseminate the message to attendees quickly. But, unlike Sainsbury’s, Coca-Cola and Costco (brands which made epic mistakes but used social media to their advantage to make amends), Secret Cinema just let the cat drop out of the bag.

Here’s how:

What’s your problem?
Secret Cinema apologised, but I think it should’ve given a little more information away as to why so many people’s nights were ruined.

*Technical difficulties?
*Health and safety issues?
*Missing DeLorean?

My point is if you’re not transparent about why you’re making these decisions, then people will just start speculating. And that speculation will be plastered across Twitter and Facebook. Oh, and in this case, the national news.

There’s no nice way to say this, but…
Secret Cinema’s news broke on social media and, after just a few moments, went viral. Although, I’m still questioning why 26 people opted to ‘like’ the Facebook post.

What I also don’t understand is why the organisers ran the risk of involving its 201,000 fans in an issue that only affected a small percentage?

Ok, I may be contradicting my point about transparency. But, in the first instance, if it affected me (and they’ve got a week to sort themselves out before I get down there) I would’ve appreciated a personalised e-newsletter or text message breaking the news, rather than running the risk of finding out through my friends.

Ok, if negative press is going to get out, a brand can do little to stop it. But, this could’ve ring-fenced the problem for a short while – if Secret Cinema had the resources to pop down contact details encouraging people to call them with questions (rather than posting on social media.)

Actions speak louder than words
One thing’s for sure, Secret Cinema cannot afford for this problem to continue looming this time tomorrow. With a second round of ticket holders already panicking that they might not even make it to Hill Valley, my recommendation would be for organisers to shift from apologies to olive branches and start making amends sooner rather than later.

I was always expecting big things, but I’m expecting professionalism from Secret Cinema more than ever now.

Watch this space.

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This is NOT a Royal Baby blog: Waiter, is that an iPhone in my soup?

23 Jul

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I use my iPhone all the time. It’s the first thing I check when I wake up and the last thing I look at, at night. I tweet, blog, Facebook and Snap Chat – and I’ll do whatever the next big thing is.

I don’t get offended by people checking their phone when they’re with me – it’s about staying connected and being involved in a conversation at that very moment. I’m always telling my friends that the great thing about social media is that it happens in ‘real time’. I can enjoy a conversation with someone on the other side of the world and not have to wait around for a reply, but feel assured that they are online and I know chatting will be as easy as if they were next door.

So, I’m not surprised that new research commissioned by Mars, part of Nestlé, has found that a fifth of young people check their phone at the dinner table. But I’m shocked that it’s not more than this, what with ‘tweet what you eat‘ trends taking off on social networks, encouraging people to share their dishes with the world.

The art of conversation isn’t dying, it’s just changing. Gone are the days of crafting a careful text to get great value from your 10p SMS that communicates everything you want to say in 160 characters. More often than not they’re now free so we can say as much as we want without spending a dime. Even Whatsapp, Twitter and BBM encourage people to make conversation little and often with as many friends as they can think of.

What would be interesting to find out is if the research applies to families eating at home or dining out. Yes, more people are eating in restaurants, pubs and hotels as cheap treats during the continued effects of the recession. But cheap as the occasions may be, to me it’s still a treat and I’d be less inclined to search the web or take a call if I was there.

The article on The Drum doesn’t go into detail of many other findings from the research. It makes me question if Mars got the results they expected – because I can’t see many other pieces of coverage online.

It’s also a strange time for this research to be revealed. It comes weeks after Jo Clarke made the news when she was refused service in Sainsbury’s until she ended her phone call – which led Nick Clegg to call for gadgets to be banned from the diner table. I can’t imagine Mars wanting to put the issue into perspective for political reasons. I’m also not sure how it links back to their brand – and if this was a theme among any of the questions asked.

Overall, at first glance, this activity has little PR benefit for the business and just reiterates what we already know. Agreed?

How often are you on your phone? Is it rude to scroll through messages when eating out?

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