Tag Archives: results

Would you prefer a tattoo of your boss or £25k?

3 Nov

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Crowd-sourcing was coined in 2006 by Wired Magazine. It was used to describe a job, which was usually fulfilled by an employee, that was outsourced to a group of people. Since then it’s been used by brands in a range of weird and wonderful ways. From ‘dead dog‘ jingles to BrewDog’s Twitter beer, it generates ideas and content for businesses – and not many of them are sensible.

Now, premium crisps brand Tyrrells has embraced this fact and, after asking its social media fans for ideas for prizes to bring its promotional packs to life, is running with them. That’s right, Tyrrells is giving consumers the chance to win: a tattoo of your boss, an uncomfortably long handshake or a packet of soil.

Well, blow me down and take me to Waitrose right now because this is the best incentive ever to buy a packet of crisps.

Of course, consumers have an opportunity to trade their prize for £25,000. But I’m looking out for one winner that’ll see the value in winning a pack of lies. After all, it’d make great content for the brand, and the results would be much wider than its own communications channels. You wouldn’t see a feature on a Walkers‘ cash prize winner in The Sun, but with this I can definitely imagine it. It’s PR-journalism gold.

With more than 60,000 consumers already engaging with Tyrrells across Facebook and Twitter, the brand has done a great job of interacting with them. It’s asked them questions and taken their answers seriously, including on the T&Cs, which makes this Field of Dreams marketing promotion a cut-above the rest. What’s more, up to 5 million more fans will have the chance to appreciate the brand’s humour as the competition’s rolled out across the country.

With the crisp market currently worth £927.5m in the UK alone, a well-executed campaign like this can help brands like Tyrrells close down the significant gap that Walkers currently enjoys. And it’s first using social noise to support its attempt.

What would you do? Opt for a sculpture of your Grandma or the money?

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My Little Mistake…by Burger King

10 Mar

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I choose my blog posts carefully and there’s some battles I just don’t gallop into – like the horsemeat scandal. But, the time has come for me to comment on Burger King.

The fast-food franchise is continuing to launch its kids meal toy giveaway this month – a My Little Pony.

I’m in full support of people not having to apologise for every little thing they say and do which might cause offence (apart from Helen Flanagan – she simply doesn’t think), but there’s times when you have to change tactic to avoid rocking the boat – especially when it recently capsized.

BK was one of the first brands to get caught up in the horsemeat by pledging to switch suppliers as a precautionary measure before admitting some of its burgers had been contaminated. This made lots of people angry. Then the business got hacked on Twitter and we all had a good laugh. It worked because it gained followers.

But, is this Europe-wide promotion undoing its recovery strategy? I think so. Although there’s nothing online to say that the UK is taking part (Germany is cited on the website), it will look foolish. And to those that really take notice, I expect they’ll rip BK to pieces for its brash insensitivity.

To handle this situation, BK has two options:

1) Say nothing and take the (expected) ridicule
2) Make a joke of it and use it to their advantage

Personally, I’d vote for the latter every time. It’s a proactive opportunity to show that the business has a sense of humour and, although it’s a risk, it’s one that could come off with great results

Let’s wait to see if anything happens in the UK.

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Social media – a lot like putting your pants on.

27 Feb

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This morning I popped into the Technology for Marketing and Advertising (TFM&A) exhibition to sit in on a few seminars.

This morning’s best talk was on ‘social brand management’ led by Scott McKee from Birddog, a digital and brand consultancy, and Gareth Case from Xuber, a specialist commercial insurance company. They addressed the challenge faced by community managers everywhere, particularly for B2B brands: ‘I’m social, My brand isn’t.’

It’s well-known that some B2B brands aren’t the quickest to recognise and respond to new trends. Some even think starting a conversation on LinkedIn is a risk.

But, as McKee explained, LinkedIn has stabilised unlike Twitter and Facebook – which recently celebrated hitting the one billion user mark. So, it doesn’t make business sense to rely on this channel alone.

The problem is clients are desperate to know the ROI. They’ll happily invest in events, print advertising and a good-looking website without a second thought, but they expect instant results with social media.

Scott Monty, head of social media for Ford once said:

You may as well ask what’s the ROI of putting your pants on every day. There is a value to it but it’s hard to measure.

Damn right it is. But it feels good doesn’t it? So, why hold back on social?

PRs, marketers and brand consultants need to be really clear with their clients: new media, new rules, new KPIs. And, with 98% of the UK and US using social media, can they really afford not to give it a proper go? Done properly brands could end up with a loyal social community around them who do they talking for them.

What surprised me was how McKee and Case, his client, met. Case ended up on Birddog’s mailing list and from there, they listened and engaged with eachother on Twitter, Facebook, LinkedIn and blogs. A chance ‘meeting’ that wasn’t taken for granted by Birddog. McKee gave Case reasons to keep his business front of mind – long enough until he had a generous marketing budget. Then, who did he turn to? The company that had already won him over.

Together, they did the usual ofdefining objectives, audience, and competition, but also fleshed out a content plan, put their community manager to work to engage 24/7 and monitored reports to respond to what people did and didn’t like.

In just four months, Xuber reached more than 3.3 million people as a direct result of its social media activity. More than this, it generated seven new business leads worth £3.7m. Not bad for an instance company remember.

The golden nugget of this seminar was when Case was asked how he got management buy-in to go ahead with his plans. He said, they set all the managers up with their own social media accounts and let them play around with them. When they struggled and fought against each other about how many followers they each had he said: ‘you can either do it yourself or marketing can help you do it better.’

It makes sense.

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