Tag Archives: rent

London council sends bogus Christmas card to residents

18 Dec

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With a week before Christmas, everyone’s in full swing planning the perfect day. That’s right, it’s the season of giving. But maybe we’ve all missed the point. Maybe we’re not meant to be giving to one another, maybe we’re meant to be giving to the council!

That’s right. Hammersmith and Fulham Council has reminded local residents not to get behind on their rent by sending a ‘bah humbug’ Christmas card which reads: Don’t overindulge this Christmas. Pay your rent!

There’s only two ways you can interpret this card – you can agree or disagree. I’ll give you 10 points for guessing what I think of it. Here’s a clue: I take offence.

If 46 per cent of residents are in arrears then I don’t believe this tactic is going to make much difference. Rather than make the residents feel guilty, it’ll just have a negative impact on the council. It’s bad PR through and through and leaves a bad taste in people’s mouths. Essentially, if the council thought they were going to get their money before the big day, then they’ve made a big mistake.

More than causing uproar – many labelling the act ‘disgusting’ – it’s even prompted some to request updates via the Freedom of Information Act to find out how the cards were distributed. According to What Do They Know?, an 81-year old woman, who’s apparently never been late with the rent, was left ‘extremely distressed’ upon receiving it. And who can blame her? It’s hardly subtle.

The council may well think it’s appropriate to thank the BBC on Twitter for helping them to generate coverage with the scheme, but I think they’re underestimating just how much this could backfire.

I’m not saying that being late with the rent is acceptable – when your payment is due you’re obliged to pay up. But, when you compare it to dropping a threatening card through someone’s door seven days before Christmas, you’ve got to question who’s really in the wrong.

What do you think – have you had fake Christmas cards through the door?

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X-rated car advert gets tongues wagging

31 Jul

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It’s a brand’s worst nightmare – an advert appears in print complete with a big mistake. No, not an incorrect spelling or wrong call to action. Either of those could easily be resolved with the help of a PR agency. Car hire firm Enterprise has had to deal with something much worse: an advert in the Pembrokeshire Herald, published last week, suggested that the firm offers inappropriate sex acts for customers. See the advert here.

To add insult to injury, the advert went hand-in-hand with the company’s Twitter launch. Although, this might be its saving grace. When the incident was spotted yesterday, Enterprise only had 61 followers – all of which were told that the service is ‘not offered at any of its branches.’

Twenty-four hours later that number has only risen by 13 – and the brand has responded to everyone that commented offering its single crisis-management message.

Of course, it’s not like the age old saying ‘if a tree falls in a forest and no-one’s there does it make a sound?’ Customers – existing and potential – are likely to hear about this via social networks or friends (the Mirror has already published the story too) But, when it comes to Twitter, I think people are less likely to get involved if they don’t think they can directly link with the brand. After all, that’s one big reason we make comments online isn’t it? To humiliate, complain or praise companies that we’re engaging with. The fact that few people knew about Enterprise’s Twitter page at that time has curbed the majority of comments.

I think the brand handled the process well. Although, I’d have suggested that they tailored their responses to show personality and a sense of humour. After all, the advert is clearly a joke.

At the time of writing this, I asked the Pembrokeshire Herald what its thoughts were and whether the error was from their side. According to reports they maintain the artwork was tampered with after it’d been signed off – and other brands were affected.

Surely, Enterprise will want an apology from the team if it was the paper’s fault – not to mention free advertising space to overright the problem.

However it progresses, this faux pas has certainly worked in Enterprise’s favour – in terms of PR and talkability. After reading this article how many hire car companies can you really think of?

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