Tag Archives: racism

Secret Cinema drove at 88mph… and stalled

24 Jul

Thousands of angry Back to the Future fans took to social media to express their frustration at the late cancellation of Secret Cinema‘s launch event this evening – and who can blame them?

It’s a serious PR fail which was always going to end badly. Yes, the organisers have said sorry and used social media to disseminate the message to attendees quickly. But, unlike Sainsbury’s, Coca-Cola and Costco (brands which made epic mistakes but used social media to their advantage to make amends), Secret Cinema just let the cat drop out of the bag.

Here’s how:

What’s your problem?
Secret Cinema apologised, but I think it should’ve given a little more information away as to why so many people’s nights were ruined.

*Technical difficulties?
*Health and safety issues?
*Missing DeLorean?

My point is if you’re not transparent about why you’re making these decisions, then people will just start speculating. And that speculation will be plastered across Twitter and Facebook. Oh, and in this case, the national news.

There’s no nice way to say this, but…
Secret Cinema’s news broke on social media and, after just a few moments, went viral. Although, I’m still questioning why 26 people opted to ‘like’ the Facebook post.

What I also don’t understand is why the organisers ran the risk of involving its 201,000 fans in an issue that only affected a small percentage?

Ok, I may be contradicting my point about transparency. But, in the first instance, if it affected me (and they’ve got a week to sort themselves out before I get down there) I would’ve appreciated a personalised e-newsletter or text message breaking the news, rather than running the risk of finding out through my friends.

Ok, if negative press is going to get out, a brand can do little to stop it. But, this could’ve ring-fenced the problem for a short while – if Secret Cinema had the resources to pop down contact details encouraging people to call them with questions (rather than posting on social media.)

Actions speak louder than words
One thing’s for sure, Secret Cinema cannot afford for this problem to continue looming this time tomorrow. With a second round of ticket holders already panicking that they might not even make it to Hill Valley, my recommendation would be for organisers to shift from apologies to olive branches and start making amends sooner rather than later.

I was always expecting big things, but I’m expecting professionalism from Secret Cinema more than ever now.

Watch this space.

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It’s been a bad week for tweets

8 Apr

Remember that silly tweet you posted? It was so unlike you. That ‘blame it on the heat of the moment’ tweet? It’s going to get you in trouble. Why? Because it’s been a bad week for tweets and it’s only going to get worse:

First, Paris Brown, a 17-year old Youth Police Commissioner for Kent, is getting slammed for tweets she posted three years ago (and deleted this week) that celebrate drink, drugs and rock and roll – all illegal at her age. But, like many before her, she’s standing her ground and refusing to leave her £15,000 role which sees her bridge the gap between young people and the police.

Paris’ former Twitter profile – @vilulabelle – played home to a range of ill-fitting updates for someone of her position, which causes me to wonder if she’s on the right career path. That’s if the police is still home to institutional ‘isms’? But that’s another matter.

The moral of this story is, Twitter doesn’t define your past, but if your digital footprint isn’t clean, it might impact your future.

I’ve said it before – we need to place more emphasis on online security and etiquette. If we can hire people to tidy away our social media profiles and passwords when we pass away, why aren’t we teaching young people to clear up their act now?

We could start with the hundreds of people who are celebrating the poor death of the UK’s first female Prime Minister Baroness Margaret Thatcher. So, much so, Lord Alan Sugar has come out of his office to dub them ‘scum’.

After passing away yesterday morning from a stroke, it prompted lots of people to ‘have their say’ including one Oddbins Crouch End employee.

Someone did enough damage in 140-characters to get themselves suspended for encouraging consumers to celebrate the news with money off champagne. Not out of the ordinary for a wine shop, but enough to cause offence.

Now deleted, Oddbins’ management apologised for its poor taste and timing, and has speedily announced its got a disciplinary meeting date in the diary, with the person in question, to have words.

The moral of this story is to pull scheduled tweets during big breaking news stories and get approval on all updates plugging the gap.

So, be careful what you say. A little birdie might just show you for what you really are

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