Tag Archives: problem

Would you Google women’s rights? You will now

22 Oct

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The last few posts I’ve written have covered fun and quirky PR campaigns. From One Direction launching its own day to Aflac letting a live mascot ride the New York subway, these brands have generated talkability. But this stunt, by Ogilvy & Mather for UN Women in Dubai, tackles an important global issue in an effective and sensitive way.

Taking over one of the world’s most popular search engines, Ogilvy ensured that every time someone used Google last month that they were given suggestions relating to attitudes to women – such as ‘women need to be…controlled‘ and ‘women need to be…put in their place‘.

The agency produced a compelling story to attract interest in the campaign but they didn’t have to think for too long. The suggested search terms are all real examples of what people have used Google for. It’s surprising, shocking and disappointing. In a world where I thought my challenge was being mixed race, it’s been highlighted that I’m getting ahead of myself. It’s being a woman that I have to worry about first.

I can only imagine that when the brief came in to the advertising agency that there were a few overwhelmed executives in the office. This is no mean feat on any budget. Forget the opportunities to see, website traffic and return on investment, UN Women wants to generate behavioural change. But by rooting the campaign within one of the world’s most popular websites (pipped to the post by Yahoo in the US this week) and using striking photography, Ogilvy has successfully made people stop and think.

It’a taken a little while for the news to spead – the Huffington Post has only picked it today – but the campaign is continuing the conversation on Twitter.

It’ll be interesting to see if this replicated by the UN across the world on International Women’s Day (8 March 2014). They’d be missing a trick if the opportunity wasn’t seized to make the world listen to its sound argument.

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Virgin delivers a classy TV campaign

2 Mar

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Well here it is – the first time I’m using the happy / sad faces to refer to a campaign on Prime Time.

Drum roll please. The first campaign is from Virgin Media’s TiVo… and… it’s … positive.

Goodness knows how much this ITV and Channel 4 advertising stunt cost the company, but I think it’s worth it.

Viewers of Coronation Street, Dancing On Ice and One Born Every Minute will have thought that their favourite programme had been ‘accidentally deleted‘ after their screens went blank last night. The prank was quickly uncovered when the audience was told that Virgin TiVo can save the day because it recovers deleted programmes via its recorded TV system for a short time – so accidents like this don’t ruin your evening.

It’s a great way to generate brand awareness for the device and highlights an incredibly valuable attribute that people, like me, want to know about. The adverts demanded attention from TV addicts, presented a common problem and showed them a solution in a classy manner.

But, coming from Virgin, I don’t think I expected anything less.

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Earned media gone bad

9 Jan

After reading an interesting blog this week by Deborah Bates from Red Rocket Media on The Wall about earned media I was grateful for the clear definition as to what it is. I was even more grateful that it fits in tightly to my job description. Earned media is just a new buzz word for PR – third party endorsements. For a moment I thought my client knew more about the industry than I did!

But, what this explanation of earned media doesn’t do is identify that it can go wrong (and often does) for brands – through negative comments.

No one has time to read the full list of online brand blunders to date, but I’ve had to blog about the stupidity of Odeon, American Apparel and Helen Flanagan just in the last few months. So how are we meant to prevent earned media gone bad?

1) Respond to all enquiries
This will help stop challenges before they get off the ground. Even if you can’t help, try and signpost the user to the right direction. You can’t fault someone for being polite can you?

2) Don’t delay
If you take too long to respond to an enquiry and it blows up into a social media storm, people will be pull you up on the time it takes you to respond. Too long and you’re perceived as not caring / understanding that there’s a problem.

At the beginning of campaigns, why not troubleshoot some potential issues with mock responses and solutions and file away just in case you need them?

3) See it from their POV
A customer has just had a negative experience. Have some empathy – we’ve all been there. Acknowledge the issue by giving them a shoulder to cry on, offer a solution and ask others to come forward that might be feeling the same. Brands often sort out issues one-on-one but they could earn brownie points by helping a few others at the same time.

4) Be consistent
A colleague at William Murray raised a brilliant point today: a key message posted online today might not be relevant or in line with your strategy tomorrow. Make sure you don’t stray too far from your company’s core values to demonstrate consistency to fans and followers. Any curve balls will be thrown back, hard.

5) Be honest
If you’re being measured against earned media be honest with your client. Great – you’ve secured 10 examples of positive comments. But, if you don’t flag the 100 neutral-negative ones, then the client will be saying something to you and it won’t be pretty.

It doesn’t mean a bad job has been done – it just reiterates that nobody has a grip on cyber space. Put the figures in perspective.

What are your views on earned media? How is it working for you and your clients?

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