Tag Archives: pop

A perfect World Cup tweet gone wrong

18 Jun

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I’ve decided that when Taylor Swift first sang the words ‘I knew you were trouble when you walked in’ she was talking about one of two things: 1D’s Harry Styles or the perils of social media.

Social media is a bear trap for brands and the latest honey to lure them in is the World Cup. Put simply, if a tweet misses the net the person behind the shot will end up paying the price.

Playing the hand you’re Delta
On Monday night Delta Airlines decided to keep its 690,000+ followers updated on the final score of the USA (2) vs Ghana (1) match with this tweet.

20140618-103129.jpgAn ignorant stereotype
On the outside this looks like a great tweet. It’s factual, engaging and makes the most of iconic photography.

Look a little closer and you’ll see that it was all going so well until the company decided that the photo that best defined Ghana was a giraffe.

Moments later, experts quickly pointed out that giraffes don’t live in Ghana (If you didn’t already know this go straight to jail. Do not pass go and do not collect £200.)

In fact, with a bit of digging the experts discovered that this stock image had Kenya written all over it. (Well, you know what I mean.) So, there’s no reason, or excuse, for the Delta team to have got this one wrong.

Not only does it make the brand look a little unworldly – believe me for a travel company that’s not the adjective you want to be associated with – but also a little uncaring.

Cue the apology
To right its wrong, Delta did the only thing it could do in this situation: issue a public apology.

But, I can only imagine that its community manager was trembling with fear because it added an unnecessary step to its sorry note. It made a typo by referring to its ‘precious’ tweet (opposed to previous).

20140618-114716.jpgI’ve previously said that if a link between a brand and an event isn’t obvious then they shouldn’t be wading into the conversation at all.

Global events, like the World Cup, are not only notoriously difficult to generate cut-through, but when brands do get noticed it’s often because a mistake’s been made.

Destroying the evidence
Not that you’d ever know Delta had been issued a yellow card. The offending image has disappeared from the timeline and the airline has spent the last day ‘doing a Sainsbury’s‘ by directly apologising to its critics.

Perhaps I’m not giving Delta enough credit. It may have been completely in control of this risky stunt. But, it’s not one that I’d ever recommend.

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Dancing on ice for Children in Need

13 Nov

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All brands get to a stage where they have to stop and think of others by running, what we call in the industry, a ‘charidee’ campaign.

One of my favourites this week is the Tower of London’s link up with Children in Need. To celebrate the BBC’s corporate charity – that helps more than 2,600 projects in the UK to provide support to millions of young people – it’s donating up to £7.50 per person from three skating sessions. My guesstimate is that it’ll raise well over £1,500. And, it’s a partnership that’s obviously beneficial to both parties because it’s the second year in a row that they’ve done this.

It’s topped my list for three reasons:

a) – This is pounds, not pence, being donated which makes a difference to charity and the media
b) – The Tower of London Ice Rink gets to launch its skating season with a bang with some TV coverage that’ll deliver a strong ROI
c) – Someone’s going to have to dress in a Pudsey costume and skate at the same time so the chances of that person falling over, making for s classic live TV moment, is high

Celebrities are also backing the charity’s 34th appeal – which is set to raise the bar by topping last year’s £26m fundraising total – in various ways. From Ellie Goulding’s charity single, which’ll donate 20p from each downloaded track, to Sir Paul McCartney designing his own Pudsey Bear, the campaign’s approach is evolving all the time.

What are your top charity campaigns?

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PR: a step in the right direction

27 Aug

It’s amazing how many ideas you can come up with for brands that you don’t work for and today was no exception. In fact I was most productive during my lunch break, dividing a mini comms plan for new footwear company She’s So Shoes.

I was asked to pull together a quick press release to promote the new online retailer, which specialises in petite feet (that’s a UK size 4 and under if you’re wondering), to sell-in to the consumer and local press. But my mind is trained to think big. Or, in other words, think fee. And in this case: shoes.

Here are my three top-line ideas for this SME to walk towards an award-winning campaign:

1. Make the story personal
Research shows that more than a quarter of females in the UK have small feet (me included) – so I’d make the story personal by commissioning research to find the top 10 regions with the smallest feet, with a sample size of 2,000 for credibility. I’d then transform this data into an infographic to bring the topic to life before selling-in to fashion, lifestyle magazines and bloggers and national papers. The content can also be regionalised to the towns referenced in the study for extra impact and packaged as part of a radio day.

To go the extra mile, costs permitting, this PR story could also grab people’s attention by sending shoe samples to journalists and other fashion influencers – ideally those with small feet so they make use of the product. A single celebrity tweet can generate hundreds of re-tweets from fans who’ll drive traffic back to the brand’s website.

2. A picture’s worth a 1,000 words
It’s similar to what Carnaby Street did recently, but I’ve never been a fan of reinventing the wheel. So I’d compile a feature, working with the British Footwear Association, to put together a ‘who’s who’ of small feet. A blend of people from the past and present, famous and the unknown to place in the women’s national lifestyle supplements. Accompany with a photocall to bring the feature to life.

3. Pop up catwalk
PRs will want to position this company against other leading brands and what better way to show that these shoes can trample the rest by hosting a pop up catwalk in the capital?

With promotional models and members of the public, who can pick a pair of shoes to model, they can strut their stuff in an area that’s bound to attract attention. Think Millennium Bridge for photo purposes.

I’d recommend that a prize draw runs alongside the event and everyone that registers receives e-updates to get exclusive access to discounts to sustain campaign momentum.

These are three quick ideas that can help a brand to make an impact and get its ‘story’ started. A full campaign will require solid tactics to develop She’s So Shoes’ community and keep customers engaged with questions, offers and fashion ideas – driven by social media.

What would you do differently? Are you in need of some Prime Time PR ideas to get your brainstorm started?

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