Tag Archives: newsletter

Swapsies: Share your details for more amazing content

9 Sep

At Prime Time HQ (i.e my studio flat), we’re working on an exciting monthly newsletter which will give you the best bits of the blog, plus a little extra.

So, if you like what you see, let’s do a straight swap. Submit your name and email address here and let us (i.e me) do the rest.

And, as always, if you’re interested in writing a guest post just get in touch. We (i.e me and the other subscribers) would love to hear from you.

What are you waiting for?

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Secret Cinema drove at 88mph… and stalled

24 Jul

Thousands of angry Back to the Future fans took to social media to express their frustration at the late cancellation of Secret Cinema‘s launch event this evening – and who can blame them?

It’s a serious PR fail which was always going to end badly. Yes, the organisers have said sorry and used social media to disseminate the message to attendees quickly. But, unlike Sainsbury’s, Coca-Cola and Costco (brands which made epic mistakes but used social media to their advantage to make amends), Secret Cinema just let the cat drop out of the bag.

Here’s how:

What’s your problem?
Secret Cinema apologised, but I think it should’ve given a little more information away as to why so many people’s nights were ruined.

*Technical difficulties?
*Health and safety issues?
*Missing DeLorean?

My point is if you’re not transparent about why you’re making these decisions, then people will just start speculating. And that speculation will be plastered across Twitter and Facebook. Oh, and in this case, the national news.

There’s no nice way to say this, but…
Secret Cinema’s news broke on social media and, after just a few moments, went viral. Although, I’m still questioning why 26 people opted to ‘like’ the Facebook post.

What I also don’t understand is why the organisers ran the risk of involving its 201,000 fans in an issue that only affected a small percentage?

Ok, I may be contradicting my point about transparency. But, in the first instance, if it affected me (and they’ve got a week to sort themselves out before I get down there) I would’ve appreciated a personalised e-newsletter or text message breaking the news, rather than running the risk of finding out through my friends.

Ok, if negative press is going to get out, a brand can do little to stop it. But, this could’ve ring-fenced the problem for a short while – if Secret Cinema had the resources to pop down contact details encouraging people to call them with questions (rather than posting on social media.)

Actions speak louder than words
One thing’s for sure, Secret Cinema cannot afford for this problem to continue looming this time tomorrow. With a second round of ticket holders already panicking that they might not even make it to Hill Valley, my recommendation would be for organisers to shift from apologies to olive branches and start making amends sooner rather than later.

I was always expecting big things, but I’m expecting professionalism from Secret Cinema more than ever now.

Watch this space.

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Taco Bell calls on fans for mystery competition

21 Mar

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Does anyone else think brand promotions have become a bit stale? I don’t need another pen, loyalty cards get lost and I delete discount emails without a second thought. But, I wouldn’t turn my back on a free phone. Thanks Taco Bell.

To celebrate the restaurant chain’s move into the breakfast market next week, Taco Bell has sent fans free phones (Samsung to be precise.It gets around doesn’t it?) that include instructions for consumers to take part in missions to win prizes. In fact, the missions are so secretive there’s little information on how it works.

What I do know is that social media is a key trigger for the campaign. Upon accepting the mission – by turning the device on – they’re asked to submit their Twitter and Instagram handles and post images for the chance to win anything from a branded air freshener and pajamas to gift cards and a trip to the Pacific. But I’d be no good at this competition. My phone is always on silent – but Taco Bell’s phones were sent to fans with a note stating that it could ring at any time – so it should be kept with them at all times, even while they sleep.

Fans should be made aware that it pays to think outside of the box. Points are awarded based on each photo’s creativity, originality, whether it links with the promotion theme and the Taco Bell brand.

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This is a brilliant campaign because it transforms fans into ambassadors, driving them to promote the breakfast offering in a fresh way, generating content while reaching millions of potential customers. It’s so good it should be its PR mission statement.

The phones went live yesterday so the fun has only just begun. We’re bound to see lots of photos stamped with the #breakfastphone hashtag over the next week when the breakfast offer launches next Thursday in the US.

What do you think? Is Taco Bell too
hungry to make its morning menu work?

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