Tag Archives: Mirror

Macmillan strikes it lucky with tube tweet

30 Apr

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Relax. The tube strikes are over…for now. But, in the few days they caused chaos in the capital, they had a great publicist: front page of the Evening Standard, infographics and a hashtag! It’s a hat-trick that PRs like me can only dream of.

But, while you were complaining/celebrating/not caring (delete as appropriate) about how industrial action brought London to a standstill, some charities were planning a clever social media campaign.

Macmillan Cancer Support piggybacked off Twitter’s ‘tubestrikes’ hashtag to promote its services, accompanied with a simple graphic using the iconic London Underground key. Meanwhile, Save the Children put the disruptions into perspective by comparing the ‘madness’ in London to Syria.

Macmillan’s tweet may only have been retweeted 140 times, but it had wit, talkability and relevance on its side adding to its pulling power (despite it repeatedly tweeting the image to different media outlets in quick succession – a no no for me as mentioned in this blog.)

In the same fashion, Save the Children’s infographic scores highly on the shareability scale because it summarises an issue in an instant. So, it’s no surprise it’s caught the attention of BBC, The Independent and the Daily Mirror to name a few.

But, these tweets aren’t successful because they’ve been seen thousands of times in the last day. They’re successful because they’ve raised awareness of the charity at zero cost – a ‘quick win’ result that a PR, marketing or social media agency just can’t contend with.

With tube strikes set to land in London again next week, expect other organisations to jump on the bandwagon (remember all those #nomakeupselfie variations?) But one thing’s for sure – it won’t be as innovative the second time round.

What do you think of these mini campaigns?

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Clear your diaries for 1D Day!

3 Oct

October is here. As soon as we know it, it’ll be Halloween, Bonfire Night, 1D Day and Christmas.

Yes you read correctly. Global super-band One Direction announced yesterday that the 23rd November will be officially known as 1D Day, as Harry Styles, Niall Horan, Louis Tomlinson, Zayn Malik and Liam Payne look to ‘give back’ to their loyal fans. Forget the sentiment, it’s PR gold.

To celebrate 1D Day, the boys will give fans 7-hours of non stop ‘behind the scenes’ access to their lives in an streamed webinar, that I guess will be 99% focused on the band’s latest album, Midnight Memories, which is released two days later. And that’s no accident.

It’s a great move by Syco, which gives fans a chance to submit ideas and contribute to the day’s events – whilst making them feel part of an exclusive community (along with the world and his teenage daughter.)

One Direction’s YouTube announcement has already generated more than 999,000 views in 24 hours, so I predict that this online streaming session will break records and / or break the entire internet!

But, for the band, it’s just another stepping stone as they look to take over the world and cash in on marketing deals whilst their stock is high. And it’s working; the announcement has since been covered by the Mirror, the Metro, the BBC and Perez Hilton to name a few.

So be warned PRs. Avoid selling-in your stories on 1D Day. Journalists won’t appreciate taking their attention off the world’s biggest boy band baring all to just discuss a boring press release.

Will you be tuning in for 1D Day?

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X-rated car advert gets tongues wagging

31 Jul

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It’s a brand’s worst nightmare – an advert appears in print complete with a big mistake. No, not an incorrect spelling or wrong call to action. Either of those could easily be resolved with the help of a PR agency. Car hire firm Enterprise has had to deal with something much worse: an advert in the Pembrokeshire Herald, published last week, suggested that the firm offers inappropriate sex acts for customers. See the advert here.

To add insult to injury, the advert went hand-in-hand with the company’s Twitter launch. Although, this might be its saving grace. When the incident was spotted yesterday, Enterprise only had 61 followers – all of which were told that the service is ‘not offered at any of its branches.’

Twenty-four hours later that number has only risen by 13 – and the brand has responded to everyone that commented offering its single crisis-management message.

Of course, it’s not like the age old saying ‘if a tree falls in a forest and no-one’s there does it make a sound?’ Customers – existing and potential – are likely to hear about this via social networks or friends (the Mirror has already published the story too) But, when it comes to Twitter, I think people are less likely to get involved if they don’t think they can directly link with the brand. After all, that’s one big reason we make comments online isn’t it? To humiliate, complain or praise companies that we’re engaging with. The fact that few people knew about Enterprise’s Twitter page at that time has curbed the majority of comments.

I think the brand handled the process well. Although, I’d have suggested that they tailored their responses to show personality and a sense of humour. After all, the advert is clearly a joke.

At the time of writing this, I asked the Pembrokeshire Herald what its thoughts were and whether the error was from their side. According to reports they maintain the artwork was tampered with after it’d been signed off – and other brands were affected.

Surely, Enterprise will want an apology from the team if it was the paper’s fault – not to mention free advertising space to overright the problem.

However it progresses, this faux pas has certainly worked in Enterprise’s favour – in terms of PR and talkability. After reading this article how many hire car companies can you really think of?

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