Tag Archives: link

A perfect World Cup tweet gone wrong

18 Jun

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I’ve decided that when Taylor Swift first sang the words ‘I knew you were trouble when you walked in’ she was talking about one of two things: 1D’s Harry Styles or the perils of social media.

Social media is a bear trap for brands and the latest honey to lure them in is the World Cup. Put simply, if a tweet misses the net the person behind the shot will end up paying the price.

Playing the hand you’re Delta
On Monday night Delta Airlines decided to keep its 690,000+ followers updated on the final score of the USA (2) vs Ghana (1) match with this tweet.

20140618-103129.jpgAn ignorant stereotype
On the outside this looks like a great tweet. It’s factual, engaging and makes the most of iconic photography.

Look a little closer and you’ll see that it was all going so well until the company decided that the photo that best defined Ghana was a giraffe.

Moments later, experts quickly pointed out that giraffes don’t live in Ghana (If you didn’t already know this go straight to jail. Do not pass go and do not collect £200.)

In fact, with a bit of digging the experts discovered that this stock image had Kenya written all over it. (Well, you know what I mean.) So, there’s no reason, or excuse, for the Delta team to have got this one wrong.

Not only does it make the brand look a little unworldly – believe me for a travel company that’s not the adjective you want to be associated with – but also a little uncaring.

Cue the apology
To right its wrong, Delta did the only thing it could do in this situation: issue a public apology.

But, I can only imagine that its community manager was trembling with fear because it added an unnecessary step to its sorry note. It made a typo by referring to its ‘precious’ tweet (opposed to previous).

20140618-114716.jpgI’ve previously said that if a link between a brand and an event isn’t obvious then they shouldn’t be wading into the conversation at all.

Global events, like the World Cup, are not only notoriously difficult to generate cut-through, but when brands do get noticed it’s often because a mistake’s been made.

Destroying the evidence
Not that you’d ever know Delta had been issued a yellow card. The offending image has disappeared from the timeline and the airline has spent the last day ‘doing a Sainsbury’s‘ by directly apologising to its critics.

Perhaps I’m not giving Delta enough credit. It may have been completely in control of this risky stunt. But, it’s not one that I’d ever recommend.

Fila gives Banksy a run for his money

5 Jun

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I was late to the party when the world-renowned ‘graff-art-i’ father Banksy first hit the scene. But, when I did, I went through the same stages we all did. From ‘is that legal?’ and ‘who is he?’ to ‘what’s he trying to teach us’ and ‘I wish he’d give my house a makeover’, love him or hate him, he’s making statements and hard cash.

So, it’s no surprise that people trying to get in on the action. Remember the masterpiece that was removed from a shop wall in North London? The point is, we’re used to people trying to remove Banksy’s to sell them on. And we know that brands, like Lego, will shamelessly piggyback off his success by making mock-ups. (For those of you new to Prime Time, I love to hate Lego. It’s stepped to its game in recent months and I just can’t keep up). But, we’re not necessarily used to brands adding to an existing piece of his artwork – cue Fila.

To me, Fila is an old school brand. Quite literally, the last time I wore a pair of its kicks was at school. So, I’ve already conjured up an idea that this vigilante brand has nothing to lose by slicing pairs of its trainers in half and strategically placing them at the foot of Banksy’s across London (as if to worship his approach).

But the story doesn’t end there. Here comes the science. Advertising agency GREYGermany used Google Ad Words to lead consumers, searching for answers to what this sporting statement actually meant, to shoe retailer Deichmann.
Nice touch, but I would’ve much preferred a link through to an ‘undercover’ (i.e. subtly branded Fila site) that encourages people to upload their Instagram pictures of the stunt for the chance to win a free pair of trainers.

The key is to convert your audience from interested consumers into brand ambassadors – and get them to tell you the next stage of the story. Who will they influence next? What do they want to see from the brand? What content do they need to share with their friends?

I just don’t believe a shoe shop can offer this because have to work twice as hard to a) assure people they’re involved in Fila’s PR stunt and b) keep people interested in the brand, rather than pushing them to buy.

But, I won’t be too hard on the Fila. It’s a great quick-win for the brand and, judging by the agency’s YouTube video, it has set the path open for others to hijack street art to create a new movement. But, I won’t get too excited until I hear that Banksy’s requested some more shoes for his next piece.

What do you think – is Fila running in the right direction?

Fila gives Banksy a run for his money.

Fila gives Banksy a run for his money.

Birds Eye gets social media savvy with Mas#Tags

17 Feb

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You’ve probably heard of the ‘tweet what you eat’ concept, but now you can eat what you tweet thanks to Birds Eye.

That’s right, the food brand has moved away from its traditional potato waffles, hash browns and fish fingers in favour of Mas#Tags.

Inspired by social media, the potato shapes include emoticons and symbols such as: 😊, @ and #.

The news is causing quite a (Twitter) storm with articles posted on: The Independent, Huffington Post, Digital Spy and The Grocer, but I’m surprised that the brand hasn’t taken to the most obvious outlet to boast about its latest creation.

The company has confirmed Mas#Tags via direct tweets to excited customers, but hasn’t shown off profile pictures or worked to get it trending on Twitter… yet.

Birds Eye has proved that it has its finger on the pulse when it comes to connecting with a social media generation, but why is it only concerned about what’s on the plate?

Not only would it have been a great opportunity to launch a digital word game to celebrate the launch, (a carbohydrate-based Flappy Bird anyone?) but at the very least link in with top supermarkets – Asda, Sainsbury’s and Tesco – which will stock the product from March.

It could be a strategic move to ensure that the talkability factor around the product remains high, but I believe in striking while the iron is hot.

What do you think? Will you be cooking up some Mas#Tags?

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