Tag Archives: Harry Styles

A perfect World Cup tweet gone wrong

18 Jun

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I’ve decided that when Taylor Swift first sang the words ‘I knew you were trouble when you walked in’ she was talking about one of two things: 1D’s Harry Styles or the perils of social media.

Social media is a bear trap for brands and the latest honey to lure them in is the World Cup. Put simply, if a tweet misses the net the person behind the shot will end up paying the price.

Playing the hand you’re Delta
On Monday night Delta Airlines decided to keep its 690,000+ followers updated on the final score of the USA (2) vs Ghana (1) match with this tweet.

20140618-103129.jpgAn ignorant stereotype
On the outside this looks like a great tweet. It’s factual, engaging and makes the most of iconic photography.

Look a little closer and you’ll see that it was all going so well until the company decided that the photo that best defined Ghana was a giraffe.

Moments later, experts quickly pointed out that giraffes don’t live in Ghana (If you didn’t already know this go straight to jail. Do not pass go and do not collect £200.)

In fact, with a bit of digging the experts discovered that this stock image had Kenya written all over it. (Well, you know what I mean.) So, there’s no reason, or excuse, for the Delta team to have got this one wrong.

Not only does it make the brand look a little unworldly – believe me for a travel company that’s not the adjective you want to be associated with – but also a little uncaring.

Cue the apology
To right its wrong, Delta did the only thing it could do in this situation: issue a public apology.

But, I can only imagine that its community manager was trembling with fear because it added an unnecessary step to its sorry note. It made a typo by referring to its ‘precious’ tweet (opposed to previous).

20140618-114716.jpgI’ve previously said that if a link between a brand and an event isn’t obvious then they shouldn’t be wading into the conversation at all.

Global events, like the World Cup, are not only notoriously difficult to generate cut-through, but when brands do get noticed it’s often because a mistake’s been made.

Destroying the evidence
Not that you’d ever know Delta had been issued a yellow card. The offending image has disappeared from the timeline and the airline has spent the last day ‘doing a Sainsbury’s‘ by directly apologising to its critics.

Perhaps I’m not giving Delta enough credit. It may have been completely in control of this risky stunt. But, it’s not one that I’d ever recommend.

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Clear your diaries for 1D Day!

3 Oct

October is here. As soon as we know it, it’ll be Halloween, Bonfire Night, 1D Day and Christmas.

Yes you read correctly. Global super-band One Direction announced yesterday that the 23rd November will be officially known as 1D Day, as Harry Styles, Niall Horan, Louis Tomlinson, Zayn Malik and Liam Payne look to ‘give back’ to their loyal fans. Forget the sentiment, it’s PR gold.

To celebrate 1D Day, the boys will give fans 7-hours of non stop ‘behind the scenes’ access to their lives in an streamed webinar, that I guess will be 99% focused on the band’s latest album, Midnight Memories, which is released two days later. And that’s no accident.

It’s a great move by Syco, which gives fans a chance to submit ideas and contribute to the day’s events – whilst making them feel part of an exclusive community (along with the world and his teenage daughter.)

One Direction’s YouTube announcement has already generated more than 999,000 views in 24 hours, so I predict that this online streaming session will break records and / or break the entire internet!

But, for the band, it’s just another stepping stone as they look to take over the world and cash in on marketing deals whilst their stock is high. And it’s working; the announcement has since been covered by the Mirror, the Metro, the BBC and Perez Hilton to name a few.

So be warned PRs. Avoid selling-in your stories on 1D Day. Journalists won’t appreciate taking their attention off the world’s biggest boy band baring all to just discuss a boring press release.

Will you be tuning in for 1D Day?

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