Tag Archives: Duck

Would you Google women’s rights? You will now

22 Oct

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The last few posts I’ve written have covered fun and quirky PR campaigns. From One Direction launching its own day to Aflac letting a live mascot ride the New York subway, these brands have generated talkability. But this stunt, by Ogilvy & Mather for UN Women in Dubai, tackles an important global issue in an effective and sensitive way.

Taking over one of the world’s most popular search engines, Ogilvy ensured that every time someone used Google last month that they were given suggestions relating to attitudes to women – such as ‘women need to be…controlled‘ and ‘women need to be…put in their place‘.

The agency produced a compelling story to attract interest in the campaign but they didn’t have to think for too long. The suggested search terms are all real examples of what people have used Google for. It’s surprising, shocking and disappointing. In a world where I thought my challenge was being mixed race, it’s been highlighted that I’m getting ahead of myself. It’s being a woman that I have to worry about first.

I can only imagine that when the brief came in to the advertising agency that there were a few overwhelmed executives in the office. This is no mean feat on any budget. Forget the opportunities to see, website traffic and return on investment, UN Women wants to generate behavioural change. But by rooting the campaign within one of the world’s most popular websites (pipped to the post by Yahoo in the US this week) and using striking photography, Ogilvy has successfully made people stop and think.

It’a taken a little while for the news to spead – the Huffington Post has only picked it today – but the campaign is continuing the conversation on Twitter.

It’ll be interesting to see if this replicated by the UN across the world on International Women’s Day (8 March 2014). They’d be missing a trick if the opportunity wasn’t seized to make the world listen to its sound argument.

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Is London Duck Tours headed for a watery grave?

29 Sep

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It’s been a good week for ducks. Or rather, it had been before London Duck Tours’ bus-boat caught on fire in the Thames this afternoon, leaving passengers to jump overboard.

Now I’ve seen those bus-boats poodling around the capital and I can’t say I’d jump at the chance to take a ride. While the brand might call this experience ‘fun, quirky and different’, I think it’s more ‘rusty, risky and darn scary’.

I know what you’re thinking and you’re right, it doesn’t matter what I have to say. But the truth is, London Duck Tours hasn’t said anything. No updates have been posted on Twitter, Facebook or the website. So by doing nothing, the business has exposed itself as unprofessional, unreliable and untrustworthy. Three traits nobody wants to mix with.

After a similar company had its water licence revoked last month, following a sinking in Liverpool, I’m starting to think that all the PR in the world couldn’t keep this brand’s reputation afloat.

However, if I was to pushed to come up with a strategy, this is what I’d do:

1. It’s too late to apologise
But London Duck Tours has got to do it anyway. This situation cannot get any better unless the business admits fault and takes full responsibility for the accident. This apology, directed at the brave passengers, needs to be sent to all the journalists and bloggers who have covered the story – along with details of who they can speak to for more information. Trust me, they’ll expect it.

2. The show’s over
I’d recommend cancelling all tours for the next few weeks. Certainly before customers cancel on the duck. Rather than attract attention by continuing business, and people waiting in the wings to shout about your next mistake, I’d use this time to rebuild trust with the public.

3. Buy new equipment
This is the time that City Cruises and Thames Clippers will be showing off their attributes, such as safety, so come back to your customers with a clear message: new equipment. Ideally London Duck Tours should also work with a VIP and take them out for a spin to attract interest.

Arranging a photo-call up and down the river, so everyone can see the duck is back, would be good but, better still, the team could brand the boat with a hashtag to track what people have to say about the re-launch.

After that, you’re on your own! What would you suggest for this sitting duck?

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