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A perfect World Cup tweet gone wrong

18 Jun

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I’ve decided that when Taylor Swift first sang the words ‘I knew you were trouble when you walked in’ she was talking about one of two things: 1D’s Harry Styles or the perils of social media.

Social media is a bear trap for brands and the latest honey to lure them in is the World Cup. Put simply, if a tweet misses the net the person behind the shot will end up paying the price.

Playing the hand you’re Delta
On Monday night Delta Airlines decided to keep its 690,000+ followers updated on the final score of the USA (2) vs Ghana (1) match with this tweet.

20140618-103129.jpgAn ignorant stereotype
On the outside this looks like a great tweet. It’s factual, engaging and makes the most of iconic photography.

Look a little closer and you’ll see that it was all going so well until the company decided that the photo that best defined Ghana was a giraffe.

Moments later, experts quickly pointed out that giraffes don’t live in Ghana (If you didn’t already know this go straight to jail. Do not pass go and do not collect Β£200.)

In fact, with a bit of digging the experts discovered that this stock image had Kenya written all over it. (Well, you know what I mean.) So, there’s no reason, or excuse, for the Delta team to have got this one wrong.

Not only does it make the brand look a little unworldly – believe me for a travel company that’s not the adjective you want to be associated with – but also a little uncaring.

Cue the apology
To right its wrong, Delta did the only thing it could do in this situation: issue a public apology.

But, I can only imagine that its community manager was trembling with fear because it added an unnecessary step to its sorry note. It made a typo by referring to its ‘precious’ tweet (opposed to previous).

20140618-114716.jpgI’ve previously said that if a link between a brand and an event isn’t obvious then they shouldn’t be wading into the conversation at all.

Global events, like the World Cup, are not only notoriously difficult to generate cut-through, but when brands do get noticed it’s often because a mistake’s been made.

Destroying the evidence
Not that you’d ever know Delta had been issued a yellow card. The offending image has disappeared from the timeline and the airline has spent the last day ‘doing a Sainsbury’s‘ by directly apologising to its critics.

Perhaps I’m not giving Delta enough credit. It may have been completely in control of this risky stunt. But, it’s not one that I’d ever recommend.

Christmas campaign round-up 2013

13 Dec

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With Christmas just around the corner, PRs are working at top speed to make the papers with their ‘quick and dirty’ festive stunts.

And because Christmas is the season of giving, I’m doing the digging to present you with the industry’s top campaigns this month. I’m actually giving you two gifts because I’ve just noticed a perfect pun in that previous sentence, but who’s counting?

The survey one
Costa Coffee has banned Sir Cliff Richard’s festive favourite – Mistletoe and Wine – after research revealed that it was most likely to make its customers exit the store.

But Costa has gone above and beyond to make this headline stand out by donating Β£10,000 to charity Youth Music, to encourage young people to record their own versions of Christmas classics.

The clever one
Retailer GAME has made up for its reduced presence on the high street in recent years by prioritising PR – and it’s paid off.

Hiring nine-year old Joe Leslie this month, as a ‘non executive director’, is a genius way to help clueless parents know their Call of Duty from their Grand Theft Auto.

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The charitable one
St Mungo’s, a charity to help homeless people, has created limited edition Christmas wrapping paper, detailing the scientific viruses that they might face this winter.

For a charity that seeks to tackle homelessness, it’s successfully delivered a fresh message with an innovative angle.

The mad one
To complement O2’s Be More Dog campaign, the network provider is planning a party for the dogs from Battersea Dogs Home – and it’s getting its customers involved.

The more times you tweet using the campaign hashtag – #tweetattreat – the better the party will be. Now you wouldn’t want to let the dogs down would you?

The relatable one
Of all the retailers, I didn’t expect Harvey Nichols to launch a ‘canned laughter’ campaign (you don’t laugh at it, more smirk and think ‘I should get that for someone’ and then never do because it’s fluff).

The brand’s launched a range of gifts for women to give to their loved ones as a token to simply say ‘I spent the money on myself’. From a Christmas lunch in a tin (which has been done to death) to a sink plug, it’s been cited as ‘original and perfectly timed’ by Golden Goose PR. I say, they haven’t read this blog yet.

So, there you go – the top five Christmas campaigns of 2013 to date. If yours didn’t make the list just tweet me your favourites at @dmhwhite. I may even shuffle the leaderboard around!

Merry Christmas Prime Timers and a Happy New Year!

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