Tag Archives: connection

Alternative advent calendars give consumers food for thought

1 Dec

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I’d like to introduce you to someone – December. That’s right, get the advent calendar out and enjoy your first square of fancy cheap chocolate.

This year, more brands are attempting to give consumers food for thought by not only engaging with them in a creative way on the 1st December, but also every day in the run up to Christmas. Genius.

Here are some of the best:

The Big Issue
Street magazine The Big Issue has launched an online advent calendar, whereby users can log onto the website to read an inspirational case study of a vendor each day. Not only does this help people to emotionally connect with the brand, but also the individuals behind The Big Issue – making this a powerful relationship-building exercise between new and existing customers.

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The Economist
To ensure you’re not winding down at work too soon, The Economist has collated a range of maps, charts and data from the site over the last year. To an outsider, this looks like a novel idea. To a digital marketer, it’s simply a quick win to boost web traffic before the end of the year.

But, don’t worry. Its designers have created a brand new interactive infographic for Christmas Day. It’ll be interesting to see how many tune in for that!

BBC Sport
In a similar fashion, the BBC is giving sports fans a 30-second video each day showcasing a ‘shot of the day‘. It kicks off with a Wimbledon recap of Australia’s Nick Kyrgios teaching Rafael Nadal a lesson in the fourth-round matchearlier this year.

A very nice way to leverage fun existing content, while giving people a reason to keep coming back.

Battersea Cats & Dogs Home
The famous animal rescue centre has partnered with The Metro this Christmas to help their pets find a new home. Revealing a ‘pet for life‘ behind every window, prospective owners can search to see if their future companion is waiting for them.

Time will tell how effective the PR and marketing stunt is. Gizmo, the six-year old Staffy, is still there and it’s almost 10.30pm! But, it’s a good way to raise awareness and personalise the process for people searching for a new pooch over the festive season.

What calendar stands out for you? Do contemporary case studies, charts, clips and cats rock your boat, or are you looking for something more traditional?

Brucie bonus: Masters of Malt
Not strictly on par with the other brands, but I cannot deny how much PR this drinks company has inadvertently enjoyed over the last week since TV legend Phillip Schofield expressed his Iove for the Drinks of the Dram whiskey advent calendar.

Schofe received a backlash from the Meaningful Chocolate Company, a Fairtrade company which has launched a calendar that sticks with the original Christmas story. It’s a good spot of PR for the business, but the share of voice in a Daily Mail mention for the brand at hand is through the roof.

That’s because criticism always leads to headlines, and that’s why I advise smart and subtle approaches to getting your brand’s message heard. Social media silence is best.

The real advent calendar

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More brands suffer at the hands of social media

11 Sep

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First there were hurricanes, and shootings. Then there was horsemeat and a Royal baby. What have these events got in common? They’ve all prompted (foolish) companies to jump on the bandwagon to promote their brands. But, more often than not, the PR and marketing team’s rushed efforts lead to a grovelling apology after a consumer backlash.

Let me explain.

Today, the world remembers the innocent victims from the tragic 9/11 event in New York. And, like clockwork, brands have used the 12-year anniversary for self gain. Unfortunately, it’s all too transparent and US site Fast Company has created a round-up of the worst social media stunts. Take a look – it’s really interesting.

Telecommunications company AT&T shamelessly featured the new Blackberry in its commemorative corporate tweet – which went down like a lead balloon despite the brand realising its rookie mistake and deleting from its Twitter and Facebook accounts.

That’s not all.

Marriott Hotels – which has a unique connection with 9/11 in the sense that one of its branches sat at the foot of the Twin Towers and collapsed with it on the day – tweeted an image of a plate of pastries and a sign reading that it was giving them away between 8.45am and 9.15am. People lost their lives. So, needless to say that pastries aren’t really a consolation prize to shout about.

First of all, social media managers / interns / robots that are running the game must sense check with the wider marketing teams and get key messages signed off. That way if the update blows – you’re all idiots.

Secondly, an event like this shouldn’t even be viewed as a commercial opportunity. Yes, if done in the right way, it can curry favour with consumers. But, brands shouldn’t make light of 9/11 in anyway. Ok, a #neverforget hash tag can put your tweet in the centre of the online community, but images? Risky. What picture can possibly connect with thousands of people directly associated with the event, and the millions more who were touched by it. As we’ve seen, brands can be on top of the world one minute and at the bottom the next. And clicking delete doesn’t mean a thing once it’s been seen.

Brands must keep it simple. Nappy company Huggies is a good example of this by remembering the victims and the brave people who risked their lives to save others. But, even then, you’re left thinking ‘why are you getting involved?’

So, lastly, unless your brand has a direct association with the event in question and you have something that will add value to ‘the’ online conversation, say nothing at all.

Silence is golden in situations like this. Agree?

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