Tag Archives: cap

App brings new meaning to phrase ‘you snooze, you lose’

3 Nov

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If you didn’t already know, it’s November. Or, as most men will try and convince you, ‘Movember‘. But, either way, that doesn’t change the fact that it’s dark, cold and miserable – three factors that make me want to hug the pillow in the mornings. And I’m not the only one.

Chelsea Apps Factory has developed an app called iCuckoo, which gives people the chance to donate money to one of five charities every time they snooze the alarm.

That’s right. Ranging from 10p to a golden nugget, from now on an extra few minutes in bed could cost you (benefitting charities such as Parkinson’s UK, Prostate Cancer UK and Starlight in the process.) But don’t worry, donations are capped at £30 a month, so if you’re not a morning person you won’t have to remortgage.

I think it’s a really good idea – and it’s already got the PR coverage to prove with the Daily Star, Guardian and Charity Digital News under its belt – but not one that I’ll necessarily adopt.

If you’ve read my previous blogs you’ll get the impression I’m not very forthcoming when it comes to giving, despite working for a charity. That’s not entirely true. I just believe that giving should be a conscious decision – evolving into a long-lasting relationship between an individual and a cause they feel connected with. And, if this practice needs to be ‘masked’ through an everyday activity, is it really a gift?

iCuckoo isn’t the only recent initiative to encourage people to give little, but often, without thinking. Penny for London, whereby commuters can ‘micro donate’ a penny through contactless payment methods when travelling, launched in a bid to support vulnerable young people in the city last week.

I agree that it in our increasingly busy lifestyles, efficient and effective activities that make things easy for us will stand the test of time. In fact, having time to do anything is a luxury these days (so the fact that you’ve read this far means a lot.) But, if a charity’s supporters aren’t engaged then they simply won’t understand it in order to:

1) Make a decision to donate larger sums or more regularly
2) Become brand ambassadors and share their support, either through word of mouth or social media
3) Share ideas to shape its future and make it stronger

I don’t know about you, but I believe all of the these principles are vital in order for organisations to stand out from the crowd.

Overall, it’s great that charities are waking up to new fundraising ideas. But, if they’re looking for a robust long-term strategy they need to sleep on it.

What do you think? Would you sleep in and give more?

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Coca-Cola loses its fizz after insulting customer

22 Sep

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Have you heard the one about Coca-Cola calling one of its customers a ‘retard‘ via its latest promotion?

Ok, maybe you haven’t because it happened in Canada. But here’s what happened:

Blake Loates bought home a bottle of Coca-Cola’s Vitamin Water earlier this week and she was in for a shock when she unscrewed the cap, which read ‘You Retard’ on the inside. Some people may have found it funny (personally I don’t, and even less so coming from a global brand) but Blake certainly didn’t because her sister suffers from cerebral palsy.

Her father wrote a letter of disgust forcing Coca-Cola to own up to its politically incorrect mistake – which it did quite well. But the reason the brand manager (or PR) cited for the inappropriate wording was a language mix up (‘retard’ meaning ‘delayed’ or ‘late’ in French), which relates a wider promotion the brand was running.

The fact that more people may have or will continue to open up the phrase before the manufacturing process is discontinued is shocking – and the fact that Coca-Cola has undone its apology to the family, by not noticing the mistake long before it went public, is dumb.

There’s some small-scale crisis management to be done now, in my opinion, because consumers won’t remember the story being a water bottle lid ‘lost in translation’, it’ll become ‘Coca-Cola calls cerebral palsy teenager a retard’. But for some reason the drinks company has put this issue to the bottom of its ‘to do’ list as it looks to push ahead with its international obesity campaign.

Of course a stunt like this won’t damage a brand like that, but that doesn’t mean that it shouldn’t show empathy. I’d have liked to have seen Coca-Cola show some personality by making the Loates family feel like a valued customer and sending some freebies. Essentially, the company needs the family to publicly say the right things to override the negative comments so everyone can see that the situation was dealt with.

This time, Coca-Cola might not have lost its bottle with the complaint, but it’s certainly lost its fizz.

Would this bad PR put you off your favourite soft drink?

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