Tag Archives: boot

The Fat Duck owner waddles away from Little Chef

23 Jun

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The rise of celebrity chefs – such as Marco Pierre White, Gordon Ramsay and Jamie Oliver – have dominated our cookbooks, TV shows and magazines for years. But now, one angel named Heston has fallen from grace as roadside restaurant chain Little Chef has given him the boot.

Brand ambassador Heston Blumenthal has been dropped by Little Chef after six years, after his outrageous dishes proved unpopular with diners. A kick in the teeth after he was recruited by the business to help turn around its flailing image. But it seems that ox cheeks and strawberry and orange flower-water yoghurt just doesn’t cut it with motorway drivers after all. Surprised? I didn’t think so.

Now, I’ve got to hand it to Little Chef’s PR manager Richard Hillgrove who’s created a story with this ‘no news’ update thanks to his quote that doesn’t pull any punches:

“His dishes aren’t popular…we’ve wiped him from the menu. Little Chef needs to get back down to earth and that’s what we are doing.”

Hillgrove has essentially blamed Heston for failing to do his job, implying that they’ve had to overrule his poor choices by going back to basics. It doesn’t come into question that Little Chef had bad judgement by agreeing to work with an individual that’s not aligned to its target audience in the first place!

Heston’s publicity team has been quick to respond to Little Chef by dumbing down the Michelin-starred chef’s advisory role, making it clear that after Channel 4’s documentary was aired in 2009 he had little to do with the menu rollout.

Although Little Chef won a place in the spotlight by bringing Heston on board in 2007, no one in their right mind would’ve expected the idea to work. The Fat Duck and Dinner’s success can’t be replicated in a branded greasy spoon because a) no one asked for it and b) it’s the wrong target audience. I assume market research was produce to back this up, so where is it?

Consumers weren’t avoiding Little Chef because its dishes weren’t up to scratch, I expect it was because the venues, facilities, customer service and range of dishes were tired and boring – not broken. Something that Heston wanted to address.

You know as well as I do that celebrity endorsements can work to great effect, if the objectives, strategy and tactics are all aligned.
But, because this activity was doomed from the start, Little Chef is back to serving Olympic breakfasts and its customers can relax knowing they’re getting the meal they’ve always wanted.

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Will Mayfair make it back on the Monopoly board?

15 Apr

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They say that you’ve got to evolve to keep up with the times and Hasbro’s classic board game, Monopoly, is doing just that to stay current.

Earlier this year, the iron was kicked out of the game and replaced with a cat after Facebook fans voted it in with almost a third of the vote.

And back in 2011, the board game was updated with all new properties to reflect the most expensive areas in London. As a result, purple Mayfair was booted out and Kensington set up shop. After all, the Duke and Duchess of Cambridge were due to move into the neighbourhood.

But today Mayfair-based hotel Flemings decided to snub the royal residents by launching a campaign to get ‘Mayfair back in the game’.

The launch was marked by a symbolic boot outside the hotel as four Uncle Pennybags (aka Mr Monopoly) encouraged residents and game fanatics to sign a petition to get Mayfair back on the board.

This is a great PR stunt not only for the hotel, but also for the surrounding local businesses backing the campaign. On the one hand, it’s a shame that the news hook is almost two years out of date. But the fact that no one else has challenged Monopoly in all this time makes it right that Flemings should pass ‘go’ and collect some PR points for such a fun campaign.

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