Tag Archives: bad

The top five charity hashtag trends you love to hate

8 Oct

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I’m going to let you into a secret. I wasn’t brave enough to take part in #NoMakeUpSelfie, I was nominated for the #IceBucketChallenge twice and I didn’t dunk myself in cold water and although I’ve laughed at CLIC Sargent’s #JokeAppeal campaign, I’ve not donated.

So, there you have it. I’m a bad person.

But, while I’ve not successfully completed the call-to-actions, I do think their social media-driven campaigns are brilliant at raising awareness of very important causes. Transforming the way young people engage with the third sector, these hashtag trends are snowballing and I just can’t keep up.

As a result, I’ve become fed up of my Twitter, Facebook and Instagram timelines constantly getting clogged up with pictures and videos that I feel obliged to like. Because, let’s face it, once you’ve congratulated one person on throwing water on themselves, you really have to do it for everyone. So, people like me, who were once in awe of these great PR and marketing stunts, are now just ‘meh’.

But, if the BBC can be impartial then Prime Time can at least be kind enough to write about them. Which is why, after reading about new ways charities are piggybacking off hashtag explosions, I’m going to rank my top five social media charity phenomenons:

#WakeUpCall

Established by Unicef, in aid of its Syria Emergency Fund, the #WakeUpCall campaign involves celebrities posting photos of themselves… you guessed it… having just woken up.

Kick-started by the charity’s ambassador Jemima Khan, Strictly’s Claudia Winkleman and QI’s Stephen Fry have also got involved to encourage people to open their eyes to the unstable situation in the Middle East affecting young children. And, with more than 3,000 tweets containing the all-important hashtag in the last 12 hours, it’s likely that this initiative will raise a lot of money.

A gallery on the Telegraph online doesn’t hurt either.

Supermodel Naomi Campbell wakes up like this for Unicef#FaceUp

Developed by Plan UK, Face Up is an app that aims to raise awareness of female genital mutilation, sexual violence and child marriage. Once you’ve downloaded the app onto your smart phone you can upload an image which will be imprinted with the words ‘I’m putting girl rights where they can’t be ignored’ and share it in the app’s photo album.

Compared to Unicef’s efforts, this isn’t creating as much of a buzz online yet; tweets are currently in the hundreds – rather than the thousands. But, with PR coverage on The Huffington Post and The Daily Mail online, thanks to support from Game of Thrones stars Natalie Dormer and Lena Headey, it may not be far behind.

Game of Thrones star Natalie Dormer promotes women's rights

#LastSelfie

WWF Denmark and Turkey embraced Snapchat earlier this year and made the most of its self-destruct feature to explain the rate that endangered animals are disappearing.

From tigers and gorillas to pandas and orangutans,  the charity used the hashtag #LastSelfie to encourage people to share the image in order to ‘save’ the species. Persuasive, clever and easy to do, this worked well because the aim was to raise awareness rather than source donations.

Once people had bought into to the severity of the situation, a new call-to-action followed. By focusing on one objective at the time, WWF created an incredibly strong campaign.WWF's #LastSelfie used Snapchat to raise awareness

#FirstWorldProblems

If you’ve never used this hashtag before then I’d love to live your life. #FirstWorldProblems is a generic hashtag used by people when venting online about insignificant annoyances.

For example, I recently almost slipped on a rogue squashed tomato in the supermarket and if I’d known the couscous was down a different aisle I could have avoided the whole hullabaloo.

So, when Water for Life borrowed the phrase – which was used over 106,000 times in the last month alone – and turned it on its head for its emotive campaign, it grabbed people’s attention.

The only issue is that when you Google search the term, the first mention of the charity is on the fourth page and it’s not its official website. This emphasises the importance of ensuring all the i’s are dotted and the t’s are crossed when linking up your website to generate top SEO rankings.

Water for Life adopted the #FirstWorldProblems hashtag to make a point

#Batkid

I’m a little late to the party on this as it’s a couple of years old now. But, thanks to Miles Scott, a five-year old leukemia survivor, his Make a Wish Foundation dream to become a superhero for a day went viral.

The charity transformed part of San-Fran into Gotham to recreate Batman’s city and kept people up to date via its website and a behind the scenes video ,which was picked up by Twitter users across the world. The hashtags #Batkid and #SFBatkid were used in more than 110 countries reaching 777m people on a cold November day in 2012. Not even I can argue with these figures.

Make a Wish launched #BatKid

Reading through my top five, I can see that there was definitely something special about the slightly older social media stunts employed by charities.

Perhaps I believe they have more charm because I think the brands would’ve shocked themselves at their own success, because they were taking a risk and exploring unknown online territories. Either way, the hashtag trends have exploded so quickly that as long as people get behind them, they’ll continue taking over timelines and securing national headlines for the foreseeable future.

The charities were shocked at their own success, because they were taking a risk and exploring unknown online territories.

Don’t get me wrong, I think social media opens up the floor to make charity PR a level playing field, especially for rarer causes or organisations with tighter budgets. I just don’t believe that if a trend launches in one country for a specific cause, that a different charity across the pond can adopt it as its own. Surely, the cause and challenge should translate wherever it’s used across the world?

Hashtag highjacking, particularly by the big boys, is not big or clever, and it’s certainly a box you don’t want me to open. Utilising the #TubeStrikes is one thing; stealing an entire campaign is another. Know who I’m talking about yet?

What do you think? Did your favourite hashtag trend make the list?

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Coca-Cola loses its fizz after insulting customer

22 Sep

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Have you heard the one about Coca-Cola calling one of its customers a ‘retard‘ via its latest promotion?

Ok, maybe you haven’t because it happened in Canada. But here’s what happened:

Blake Loates bought home a bottle of Coca-Cola’s Vitamin Water earlier this week and she was in for a shock when she unscrewed the cap, which read ‘You Retard’ on the inside. Some people may have found it funny (personally I don’t, and even less so coming from a global brand) but Blake certainly didn’t because her sister suffers from cerebral palsy.

Her father wrote a letter of disgust forcing Coca-Cola to own up to its politically incorrect mistake – which it did quite well. But the reason the brand manager (or PR) cited for the inappropriate wording was a language mix up (‘retard’ meaning ‘delayed’ or ‘late’ in French), which relates a wider promotion the brand was running.

The fact that more people may have or will continue to open up the phrase before the manufacturing process is discontinued is shocking – and the fact that Coca-Cola has undone its apology to the family, by not noticing the mistake long before it went public, is dumb.

There’s some small-scale crisis management to be done now, in my opinion, because consumers won’t remember the story being a water bottle lid ‘lost in translation’, it’ll become ‘Coca-Cola calls cerebral palsy teenager a retard’. But for some reason the drinks company has put this issue to the bottom of its ‘to do’ list as it looks to push ahead with its international obesity campaign.

Of course a stunt like this won’t damage a brand like that, but that doesn’t mean that it shouldn’t show empathy. I’d have liked to have seen Coca-Cola show some personality by making the Loates family feel like a valued customer and sending some freebies. Essentially, the company needs the family to publicly say the right things to override the negative comments so everyone can see that the situation was dealt with.

This time, Coca-Cola might not have lost its bottle with the complaint, but it’s certainly lost its fizz.

Would this bad PR put you off your favourite soft drink?

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Earned media gone bad

9 Jan

After reading an interesting blog this week by Deborah Bates from Red Rocket Media on The Wall about earned media I was grateful for the clear definition as to what it is. I was even more grateful that it fits in tightly to my job description. Earned media is just a new buzz word for PR – third party endorsements. For a moment I thought my client knew more about the industry than I did!

But, what this explanation of earned media doesn’t do is identify that it can go wrong (and often does) for brands – through negative comments.

No one has time to read the full list of online brand blunders to date, but I’ve had to blog about the stupidity of Odeon, American Apparel and Helen Flanagan just in the last few months. So how are we meant to prevent earned media gone bad?

1) Respond to all enquiries
This will help stop challenges before they get off the ground. Even if you can’t help, try and signpost the user to the right direction. You can’t fault someone for being polite can you?

2) Don’t delay
If you take too long to respond to an enquiry and it blows up into a social media storm, people will be pull you up on the time it takes you to respond. Too long and you’re perceived as not caring / understanding that there’s a problem.

At the beginning of campaigns, why not troubleshoot some potential issues with mock responses and solutions and file away just in case you need them?

3) See it from their POV
A customer has just had a negative experience. Have some empathy – we’ve all been there. Acknowledge the issue by giving them a shoulder to cry on, offer a solution and ask others to come forward that might be feeling the same. Brands often sort out issues one-on-one but they could earn brownie points by helping a few others at the same time.

4) Be consistent
A colleague at William Murray raised a brilliant point today: a key message posted online today might not be relevant or in line with your strategy tomorrow. Make sure you don’t stray too far from your company’s core values to demonstrate consistency to fans and followers. Any curve balls will be thrown back, hard.

5) Be honest
If you’re being measured against earned media be honest with your client. Great – you’ve secured 10 examples of positive comments. But, if you don’t flag the 100 neutral-negative ones, then the client will be saying something to you and it won’t be pretty.

It doesn’t mean a bad job has been done – it just reiterates that nobody has a grip on cyber space. Put the figures in perspective.

What are your views on earned media? How is it working for you and your clients?

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