Tag Archives: baby

More brands suffer at the hands of social media

11 Sep

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First there were hurricanes, and shootings. Then there was horsemeat and a Royal baby. What have these events got in common? They’ve all prompted (foolish) companies to jump on the bandwagon to promote their brands. But, more often than not, the PR and marketing team’s rushed efforts lead to a grovelling apology after a consumer backlash.

Let me explain.

Today, the world remembers the innocent victims from the tragic 9/11 event in New York. And, like clockwork, brands have used the 12-year anniversary for self gain. Unfortunately, it’s all too transparent and US site Fast Company has created a round-up of the worst social media stunts. Take a look – it’s really interesting.

Telecommunications company AT&T shamelessly featured the new Blackberry in its commemorative corporate tweet – which went down like a lead balloon despite the brand realising its rookie mistake and deleting from its Twitter and Facebook accounts.

That’s not all.

Marriott Hotels – which has a unique connection with 9/11 in the sense that one of its branches sat at the foot of the Twin Towers and collapsed with it on the day – tweeted an image of a plate of pastries and a sign reading that it was giving them away between 8.45am and 9.15am. People lost their lives. So, needless to say that pastries aren’t really a consolation prize to shout about.

First of all, social media managers / interns / robots that are running the game must sense check with the wider marketing teams and get key messages signed off. That way if the update blows – you’re all idiots.

Secondly, an event like this shouldn’t even be viewed as a commercial opportunity. Yes, if done in the right way, it can curry favour with consumers. But, brands shouldn’t make light of 9/11 in anyway. Ok, a #neverforget hash tag can put your tweet in the centre of the online community, but images? Risky. What picture can possibly connect with thousands of people directly associated with the event, and the millions more who were touched by it. As we’ve seen, brands can be on top of the world one minute and at the bottom the next. And clicking delete doesn’t mean a thing once it’s been seen.

Brands must keep it simple. Nappy company Huggies is a good example of this by remembering the victims and the brave people who risked their lives to save others. But, even then, you’re left thinking ‘why are you getting involved?’

So, lastly, unless your brand has a direct association with the event in question and you have something that will add value to ‘the’ online conversation, say nothing at all.

Silence is golden in situations like this. Agree?

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Jelly Babies advert bombs before royal baby arrives

11 Jul

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“When’s Kate due?” my friend in Sydney keeps asking me. It must be soon judging by the number of campaigns that are already launching in readiness for the new Prince or Princess of Cambridge’s arrival.

First there was Roberts Bakery, and the UK’s most expensive loaf of bread priced at £30 loaf of pop, and now Bassetts Jelly Babies have taken out an advert in today’s Metro newspaper.

Are you thinking what I’m thinking? It’s a very weak ad and looks rushed, especially when there’s so many puns the team could’ve played on – baby-to-baby. It leaves me questioning if marketing even got their PR team involved to help develop an idea that gives the brand a better ROI than just an eighth of a page. I mean, it’s not even obvious what these babies are doing. Are they saluting or meant to be the Queen’s soldiers or neither?

You should know by now that I’m not shy to throw in my 2p worth. Here it is:

If I was in that brainstorm I would’ve suggested waiting until the baby was born (risky I know because it’ll be a saturated market but this idea is so worth it) and creating a one-off series of life size jelly babies, weighing exactly the same as the new arrival – perhaps throw in a few defining features too. Keep one and arrange a photo-call with Wills and Kate look-a-likes, before sending the rest to the Royal Family to enjoy. One could also be given away in a national competition.

Now that wasn’t so hard, was it?

What’s your big PR idea to celebrate the new royal baby?

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April Fools: a dish best served with PR

1 Apr

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Pinch, punch first of the month and no returns white rabbit. Gotcha!

Now that’s over with it’s time to remember another special day in the PR calendar: April Fools.

So, let’s get straight to it. Here’s a nod to some top brave brands that have mixed the right ingredients (a pinch of believability, an ounce of doubt and a sprinkle of brashness all blended and baked for 20min on ‘creativity’) to make some clever, and suspect, PR-driven April Fools’ Day stories.

1. Virgin’s glass-bottomed jet
Branson announced today that his empire – Virgin – has developed the technology to introduce the world’s first glass-bottomed plane (pictured above.) One word. Genius.

2. SPAM launches Easter egg
This year the obvious news hook for April Fools is Easter, but this campaign just reeks of chopped up ham. Apparently SPAM has extended its range with an Easter egg including mini ham treats covered in chocolate – an unusual and delightful pairing (pictured below.) Available in supermarkets today, that’s the giveaway.

3. Mumsnet launches vajazzling course
Online parenting community Mumsnet has launched a vajazzling course for members including a keynote talk from former TOWIE star Amy Childs. Why? Because, as any new mum knows, appearance is the first luxury to be sacrificed when caring for a baby. In my mind the Mumsnet members are vicious roller derby players with babes in arms. They’re definitely not to be messed with. Vajazzle, really?

4. Twitter tax
Twitter has announced that it’ll begin charging tweeters for using vowels – although foreign language options will remain unaffected. For $5 a month, users can update to its premium service where all letters are available. A good try because it does make you look twice.

5. Cats crackdown on yobs in Croydon
There’s times when I have to represent Croydon and this is it. A faux feline story reports that cats are being trained and given top technology to patrol antisocial areas before reporting back to the authorities and the cats’ HQ: the Mobile Evening Observation Wing (or Meow for short.)

Spotted any more? Drop me a line and I’ll add it to the hall of fame.

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